At Loomerang, many products are created or printed specifically for your order. For this reason, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

However, if your order arrives damaged, defective, incorrect, or materially different from the product you ordered, we will make it right.

If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered or advertised, please contact us within 7 days from the date of delivery.

To help us review your request, we may ask you to provide photographs or other reasonable evidence showing the issue with the product.

Once your request is reviewed and approved, we may offer, as applicable:

• A replacement;

• An exchange; or

• A refund.

Where the issue is due to a damaged, defective, or incorrect product, Loomerang will bear the applicable return shipping cost, if a return is required.

We do not accept returns or exchanges solely because:

• You changed your mind;

• You no longer want the product;

• You selected the incorrect size, color, or design; or

• The product does not suit your personal preference.

We encourage you to review the product description, size guide, color, design, and other product details carefully before placing your order.

Products purchased during a sale or promotional offer are generally not eligible for change-of-mind returns or exchanges.

This does not affect your rights where a product is damaged, defective, incorrect, or materially different from what was ordered or advertised.

If a refund is approved, it will be processed to your original payment method, where possible, within 7 business days of approval.

Depending on your bank, card issuer, UPI provider, or payment service provider, additional time may be required for the refunded amount to appear in your account.

Approved exchanges and replacements are subject to product, color, and size availability.

If the requested replacement is unavailable, we may offer an alternative product or a refund, as applicable.

Certain customized, personalized, made-to-order, or other specifically identified products may be non-returnable except where they are damaged, defective, incorrect, or materially different from what was ordered or advertised.

Any such restriction will be communicated on the relevant product page or during the purchase process.

Nothing in this policy is intended to restrict or limit any rights available to consumers under applicable Indian consumer protection laws.